Clear Aligners, Clear Communication: VinciSmile Keeps You Connected

Clear communication is key to the successful treatment outcomes of clear aligners. With VinciSmile's in-platform communication systems, doctors can seamlessly connect with us and receive the most timely feedback.

Explore how our two systems make collaboration smoother than ever.

System 1:
'Suggestion Box' for Treatment Plan Optimization

For issues related to treatment plan design, VinciSmile doctors can directly communicate with the assigned designer via the suggestion box after the plan is uploaded. Doctors can provide modification suggestions regarding a specific plan, and designers will respond within the same box, with email notifications sent as reminders.

System 2:
'Online Message' for Comprehensive Case Communication

For issues beyond treatment plan design, VinciSmile doctors can directly communicate with our customer support team through the "Online Message" feature available under the details page of individual cases.

Scenario A: The doctor submits missing case information or resubmits qualified data after feedback on unqualified submissions.

Scenario B: The doctor provides additional design requirements before the treatment plan is uploaded.

Scenario C: The doctor submits production-related or other requirements after plan approval.

Scenario D: The doctor responds to feedback from VinciSmile's customer service team.

The customer service team will respond within one business day after receiving the doctor’s message. A red dot notification will appear on the bell icon at the top of the interface.

VinciSmile clear aligners are made from premium biomedical polymer materials to ensure an invisible and comfortable wearing experience. Equipped with a cutting-edge double-aligner system and a professional orthodontist-led team for 3D treatment plan design, VinciSmile, as one of the leading clear aligner manufacturers, is dedicated to creating the best smiles.